Question 1

Are there hidden fees, travel surcharges, or trip charges?

Accepted Answer

We do not add inflated travel surcharges or trip-charge markups for addresses within our standard 60-mile service area. Our service area encompasses 137 cities and towns, and we treat dispatch across that zone as part…

Question 2

Are you a residential-only operator, or do you handle commercial work too?

Accepted Answer

BSD Garage Door serves both residential and commercial customers throughout MetroWest, the South Shore, and Worcester County. On the commercial side, we work with overhead sectional doors, rolling-steel doors,…

Question 3

Can I get a smart opener with HomeKit, MyQ, or app control?

Accepted Answer

Yes, smart openers are among our most requested installs. We stock LiftMaster and Chamberlain models that run on the MyQ cloud platform, giving you open, close, and status monitoring from a smartphone app. For…

Question 4

Can you install a new garage door from start to finish?

Accepted Answer

Yes, full installation is one of our core services. The process runs from initial measurement and product selection through to final balance and safety testing. We carry doors from Clopay, Amarr, Wayne Dalton, and…

Question 5

Do you do same-day or emergency calls?

Accepted Answer

We operate Monday through Sunday, 8 a.m. to 8 p.m. Eastern, and we do our best to accommodate same-day scheduling for urgent situations such as a door stuck open, a broken spring, or a door that will not close and…

Question 6

Do you replace torsion springs the same day?

Accepted Answer

In most cases, yes. Our service vehicles carry torsion springs in the most common residential sizes, which covers the majority of single and double-car garage doors in MetroWest and Greater Boston. When we arrive, the…

Question 7

Do you serve my town in MetroWest or Greater Boston?

Accepted Answer

BSD Garage Door dispatches technicians from our Franklin base across a 60-mile service radius that covers 137 cities and towns. Our core service areas include MetroWest (Framingham, Natick, Milford, Millis, Medfield,…

Question 8

How do I get a written estimate?

Accepted Answer

Every job starts with a written estimate before any work is performed. There is no pressure and no obligation to proceed. You can request an estimate three ways: submit the online contact form with a description of…